Privacy Notice

Introduction

Viviane Health Technologies Limited (“Viviane Health”, “We”, “Us”, or “Our”) is a Nigerian health technology company committed to transforming the healthcare landscape across Africa through digital innovation. We provide a suite of integrated solutions — including Viviane HMS, LIMS, Pharmware, Nadia, Viviane Builder, and Viviane Account Manager — designed to simplify operations, improve patient outcomes, and empower healthcare providers, laboratories, pharmacies, and allied institutions.

This Privacy Notice (“Notice”) explains how We collect, use, protect, and share personal information when you interact with Our website (www.vivianehealth.com) or any of Our products and platforms. It also outlines your rights as a data subject and how you can exercise them in line with applicable data protection laws, including the Nigeria Data Protection Act (NDPA) and GDPR principles.

Terms of Use

Your use of Our website and services is also governed by Our Terms of Use. Please ensure you have read and understood both documents, as they collectively explain your relationship with Viviane Health and how your information is handled.

The Data We Process

Personal data refers to information that can identify an individual directly or indirectly. When you visit Our website or use any of Our products, We may collect information from you or third parties to enable functionality, improve services, and ensure security.

We may collect the following categories of data:

  • Search queries and browsing activities
  • Internet Protocol (IP) address
  • Device ID and browser type
  • Internet Service Provider (ISP) details
  • Date, time, and duration of visits
  • Pages visited and frequency of access
  • General device and usage analytics

Viviane Health does not collect sensitive personal data through its website unless explicitly required for a lawful purpose.

Our Products

Viviane Health operates several platforms and solutions that may involve data collection or processing. These include:

  • Viviane HMS: Digital hospital management and patient workflow automation.
  • Viviane LIMS: Laboratory data management and test result coordination.
  • Pharmware: Pharmaceutical and inventory management.
  • Nadia: Physiotherapy and allied health electronic health records.
  • Viviane Builder: Website creation tool for healthcare facilities.
  • Viviane Account Manager: Central authentication and user management system.
  • Public Health & Analytics: Data insights, research partnerships, and population health analysis.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyse usage patterns, and improve functionality. Details on how We use cookies are provided in Our Cookie Notice.

Lawful Bases for Processing Data

Viviane Health processes personal data under one or more of the following lawful bases:

  • Legitimate Interest: To improve and secure Our platforms and deliver better experiences.
  • Consent: When you grant Us permission for specific processing activities.
  • Public Health: For activities that advance healthcare delivery, safety, or well-being.
  • Legal Obligation: When required to comply with applicable laws or regulatory authorities.

Purpose of Processing Your Data

We may process your data for the following purposes:

  • To improve, customise, and optimise Our platforms, products, and services.
  • To notify you about updates to Our services or terms.
  • To analyse usage statistics, site performance, and user engagement.
  • To generate internal or external research, reports, and insights.
  • To communicate marketing or promotional materials (with your consent).
  • To support public health initiatives, research, or collaborations.
  • To protect user accounts, detect fraud, and ensure cybersecurity.

Your Rights as a Data Subject

You have the following rights regarding your personal data:

  • The right to access the data We hold about you.
  • The right to request correction of inaccurate information.
  • The right to restrict or object to processing in certain cases.
  • The right to withdraw consent at any time.
  • The right to request deletion (“right to be forgotten”).
  • The right to data portability.
  • The right not to be subjected to decisions based solely on automated processing.
  • The right to file a complaint with the relevant Data Protection Authority.

You may exercise these rights at any time by contacting Us at privacy@vivianehealth.com.

Who We Share Data With

We may share data with trusted third parties where necessary to deliver Our services or comply with legal requirements. These may include:

  • Cloud service providers (for hosting and data storage)
  • Payment processors and financial partners
  • Analytics and monitoring tools
  • Marketing service providers (for consented communications)
  • Legal or regulatory authorities (where required by law)
  • Research collaborators and institutional partners (for anonymised insights)

Retention of Data

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Notice or as required by law. Data used for marketing purposes will be deleted upon unsubscription or withdrawal of consent.

Security of Data

Viviane Health employs proactive administrative, physical, and technical safeguards to protect personal information against loss, misuse, and unauthorised access. Although no online system is entirely immune to risk, We continually enhance Our systems to ensure maximum protection.

International Data Transfers

When data must be transferred outside Nigeria, We ensure compliance with applicable data protection standards. We rely on approved contractual clauses or obtain consent before such transfers and take reasonable steps to ensure equivalent levels of protection.

Marketing and Communications

We may send you marketing communications about Our products and services only with your consent. You can opt out anytime by clicking the ‘unsubscribe’ link in Our emails or by contacting Us directly.

Complaints and Enquiries

If you have questions or concerns about this Privacy Notice or how your data is handled, please contact Our Data Protection Officer (DPO) via:

Changes to this Notice

We may update this Privacy Notice periodically to reflect new regulatory or operational changes. The date of the most recent update will always be indicated below. We encourage you to review this page regularly.

Last Updated: October 2025